Refund & Return Policy

Because ArmIQ is an enterprise, cloud-based Software-as-a-Service (SaaS) platform, our refund policy reflects the instant value delivery of digital tools.

A. Digital Delivery & Access

Upon successful transaction checkout for a Solo Account, Team Package, or additional seat buy-ups, the software immediately allocates cloud database resources, provisions your tenant workspace, and opens API endpoints for data ingestion. Therefore, all sales are final. We do not issue refunds or pro-rated credits for partial-year usage, unused player seats, or immediate cancellations.

B. Mid-Cycle Seat Adjustments

If a team purchases additional player seats ($12.99/seat annually) during their billing cycle, those seats are billed immediately and are non-refundable. If you choose to reduce your active roster size mid-season, the seats will remain active on your account until the next scheduled annual renewal date, at which point you can choose not to renew those specific seat licenses.

C. Platform Exceptions

If you experience a severe technical defect that prevents the platform from computing data, please contact support via the Coach Console or Admin Portal. Technical issues will be investigated by a System Admin, and remedies or billing adjustments will be evaluated on a case-by-case basis at the sole discretion of ArmIQ.